Terms & Conditions

• Platform: the TIME apps, website, dashboards and related services operated by Ethraa Information Technology Company (شركة اثراء لتقنية المعلومات).
• Customer: a person who books a service, for themselves or for a family member.
• Provider: a business or licensed individual registered on TIME to offer services.
• Booking request: a request for an appointment, table, session or queue spot sent through the Platform.
• Booking: a booking request accepted by the provider, or confirmed automatically where the provider enables auto-accept.

You must be at least 18 years old and legally able to enter into agreements. You may book for family members, including children, if you are authorised to do so. If you use TIME on behalf of a business you confirm you are authorised to bind it.

These terms are provided in Arabic and English. If there is any conflict, the Arabic version prevails.

You sign in with your Google account (or Sign in with Apple on iPhone); businesses use Google for the dashboard. We do not send sign-in codes by email. Keep your Google or Apple account secure. TIME staff will never ask you for your password or authenticator codes.

Your details must be accurate and up to date. We may suspend accounts that use false information, impersonate others or are used for abuse. You may delete your account at any time (see Delete your account).

TIME is a technology platform that connects customers with providers. Services are provided by the providers themselves, who are responsible for their quality, safety, licences, prices and compliance. TIME is not a party to the service agreement between you and the provider, except for the Platform services we provide directly.

1. You choose the service, time and (where applicable) staff member, and send a booking request. The provider’s cancellation, no-show and payment policies are shown before you send it.
2. The provider accepts, declines or proposes an alternative time within its response window 15 minutes during working hours. Some providers accept automatically.
3. If the provider does not respond in time the request expires and you are notified. Nothing is charged for an expired or declined request.
4. A proposed alternative only becomes a booking when you accept it.
5. You will receive confirmations and reminders by notification or email. Please arrive on time; the provider may shorten or cancel a late appointment according to its policy.

You can cancel or reschedule from My bookings. Free cancellation is available up to the cut-off shown in the provider’s policy (often 3 hours before the appointment). After the cut-off a cancellation is a late cancellation.

If you do not attend and do not cancel, the provider may mark the booking as a no-show. If you believe a no-show mark is wrong you can dispute it from the booking within 48 hours and we will review it.

Providers must honour confirmed bookings. If a provider cancels, you are notified immediately and any amount you paid is refunded in full. Details are in the Cancellation & Refund Policy.

To protect providers’ time, TIME keeps an internal reliability indicator based on attendance, late cancellations and no-shows. Repeated no-shows may temporarily restrict new bookings, require a deposit, or limit bookings with certain providers, for example after 3 no-shows within 90 days.

The indicator is never based on sensitive data, never shown publicly, and decisions can be disputed with our support team.

• Only customers with a completed visit can review, once per booking.
• Reviews must be honest and based on your own experience. They must not contain insults, discrimination, personal data, health details, advertising or anything unlawful.
• Providers may not offer incentives for reviews or post reviews about themselves or competitors.
• Providers can reply publicly once and edit the reply within 48 hours. Anyone can report a review; we may hide reviews that break these rules and keep a record of moderation decisions.
• You grant TIME a non-exclusive, royalty-free licence to display your review on the Platform under your shortened name.

Unless stated otherwise you pay the provider at the venue. Where a provider requires a deposit or full prepayment, the amount and the applicable cancellation and no-show fees are shown before you pay.

• Payments are processed by Moyasar, a licensed payment gateway. TIME never receives or stores full card details and does not hold customer funds; the gateway collects payments and settles them to providers.
• A deposit is deducted from the final price of the service. Prices are in Saudi riyals and include VAT where applicable.
• Refunds follow the Cancellation & Refund Policy and are returned to the original payment method.
• Payments for real-world services are made outside app-store in-app purchases.

Providers must also accept the Provider Agreement, which covers verification, licences, advertising restrictions for health practitioners and data processing.

• Subscription plans and prices are shown before subscribing and exclude VAT unless stated otherwise.
• When online payments are enabled, TIME may charge a commission 10–15% on the first booking of a new customer who found the provider through the TIME app. There is no commission on returning customers or customers who book through the provider’s own booking link.
• There are no hidden fees. Any change to fees is announced at least 30 days in advance.

You must not:

• make fake, speculative or duplicate bookings, or book with no intention to attend;
• impersonate anyone, use another person’s account, or misrepresent a business or licence;
• post misleading, defamatory, offensive or unlawful content, or personal or health data of others;
• contact customers obtained through TIME for unrelated marketing without their consent;
• scrape, reverse engineer, overload or bypass the Platform’s security, rate limits or bot protection;
• use TIME for any activity that violates the laws of the Kingdom or public morals.

The Platform, its design, brand, logos and software belong to TIME or its licensors. We grant you a limited, revocable, non-transferable licence to use the Platform for its intended purpose. Providers keep ownership of their content and grant TIME a licence to display it on the Platform.

We work to keep TIME available and accurate, but the Platform is provided “as available”. To the extent permitted by law:

• TIME is not liable for the services delivered by providers, or for losses caused by a provider’s or customer’s act or omission.
• TIME is not liable for indirect losses, or for interruptions caused by events beyond our reasonable control (force majeure).
• Our total liability to you for Platform services is limited to the fees you paid to TIME in the 12 months before the claim.

Nothing in these terms limits rights that cannot be excluded under Saudi law, including consumer rights under the E-Commerce Law.

We may suspend or close an account that breaches these terms or the law, after notice where reasonable. You may stop using TIME at any time and delete your account. Obligations that by their nature survive (such as payment of due amounts and liability) continue after termination.

We may update these terms. For material changes we will notify you at least 15 days before they take effect. Continuing to use TIME after that date means you accept the updated terms.

These terms are governed by the laws of the Kingdom of Saudi Arabia. If you have a complaint, contact [email protected] first; we aim to resolve complaints amicably within 30 days.

Disputes that are not resolved amicably are referred to the competent courts in Riyadh. Consumers may also file complaints with the Ministry of Commerce through its official channels.