Provider Agreement

By submitting a registration you accept this agreement on behalf of your business and confirm you are authorised to do so. It forms part of the Terms & Conditions and the Privacy Policy.

• Businesses provide a valid commercial registration (verified with Wathq); individuals provide a valid freelance document.
• The owner’s identity, the branch national address, and an IBAN certificate in the name of the registered entity are required. The IBAN and national ID are encrypted and only the last 4 digits are shown.
• TIME reviews each registration before activation, usually within one business day, and may request more information, reject an application or re-verify at any time.
• You must keep documents valid and notify us of any change (ownership, address, licence status) within 7 days. Listings may be paused automatically when a document expires.

• Venues must hold the municipal licences required for their activity.
• Healthcare providers must hold a valid Ministry of Health facility licence, and every practitioner must hold a valid Saudi Commission for Health Specialties (SCFHS) classification and registration matching the services offered.
• Medical licences are verified manually before activation and periodically afterwards. You must notify us immediately if a licence or registration is suspended, expired or restricted; affected services are paused.
• Only appropriately licensed practitioners may deliver health services booked through TIME.

In line with the Law of Practicing Healthcare Professions and Ministry of Health rules on health advertising:

• No paid placement, promoted listings or sponsored ranking are available in healthcare categories; practitioners are listed neutrally.
• Profiles and service descriptions must be factual. They must not promise or guarantee results, compare with other practitioners, use before/after images, or use testimonials as advertising.
• Discount campaigns for medical services follow applicable regulations and may be disabled by TIME.
• No medical advice, diagnosis or prescriptions are given through TIME messages or notes.

You are responsible for the accuracy of your services, prices (including VAT where applicable), durations, staff, opening hours and policies. You must honour the price and policy shown to the customer at the time of booking, and keep availability up to date.

• Respond to booking requests within the response window shown to customers, or enable auto-accept.
• Honour confirmed bookings. Provider cancellations must be exceptional and are refunded to customers in full.
• Mark no-shows honestly and only after the appointment time. Abuse of no-show marking may lead to suspension.
• Repeated late responses or cancellations may lower your ranking or pause new bookings.

• Subscription plans and limits are shown before you subscribe; prices exclude VAT unless stated otherwise.
• When online payments are enabled: a commission of 10–15% applies only to the first booking of a new customer acquired through the TIME app. Returning customers and customers booking through your own link carry 0% commission. We will announce fee changes at least 30 days in advance.
• Customer payments are collected and split by Moyasar (licensed payment gateway). TIME does not hold customer funds. Payouts are made to your verified IBAN on the published schedule; changing the IBAN requires re-verification and holds payouts temporarily for security.
• TIME issues e-invoices for its subscriptions and commissions in line with ZATCA requirements. You are responsible for your own tax obligations.

Each party complies with the Personal Data Protection Law (PDPL). For customer data you manage in the TIME dashboard (notes, visit history, exports), you are the controller and TIME processes it on your behalf. For platform data (accounts, bookings, payments) TIME is the controller.

You may export your customer and booking data at any time free of charge.

The owner is responsible for actions taken by staff accounts. Two-factor authentication is required for owners and recommended for all staff. Invitations are personal and expire after 72 hours.

Do not offer incentives for reviews, review your own business or competitors, or pressure customers. You may reply publicly to a review once and edit within 48 hours. Contacting customers outside the booking purpose is prohibited.

We may pause or terminate your listing for invalid documents, licence issues, fraud, repeated cancellations, abusive conduct or breach of this agreement. You may close your business account by contacting [email protected]. After termination, upcoming bookings are cancelled and refunded, outstanding payouts are settled, and you can export your data for 30 days.

You are solely responsible for the services you deliver and for holding the required licences. You agree to indemnify TIME against claims arising from your services, your staff, or your breach of this agreement or the law. TIME’s liability is limited as set out in the Terms & Conditions.