Help center

Pick a category or search for a business, choose the service and time (and a staff member if you like), then send the booking request. The cancellation and payment policy is shown before you send it.

You can book from the TIME app or from each business’s own booking link.

Some businesses confirm instantly (auto-accept); others review the request and reply within a short window shown to you. You get a notification when it is accepted or when an alternative time is proposed.

If the business does not reply in time the request expires and nothing is charged.

Open “My bookings”, choose the booking, then “Change” or “Cancel”. Cancellation is free up to the cut-off in the business’s policy (often 3 hours before).

See the Cancellation & Refund Policy.

Let the business know or cancel as early as possible. Repeated no-shows affect your reliability record and may temporarily restrict bookings or require a deposit.

If you were marked as a no-show by mistake, dispute it from the booking within 48 hours.

Yes. Add family members once in your account, then choose who each booking is for. You are responsible for their details and consent.

After a completed visit you will be asked to review it from the booking. One review per booking, shown under your shortened name. Do not include health details or personal data.

Tap “Report review” under the review in the app and choose a reason, or email [email protected] with the review number. Our moderation team reviews reports and hides reviews that break the rules.

Review rules are in the Terms & Conditions.

Start at Register your business: sign in with Google, then add your business, branch, services, hours and documents. Your progress is saved automatically.

Commercial registration (or a freelance document for individuals), the owner’s ID, an IBAN certificate in the business name, and a municipal licence for venues.

Healthcare providers: a Ministry of Health facility licence and an SCFHS classification for every practitioner. See the Provider Agreement.

Usually one business day. You get a request number (TM-XXXXXX) immediately, and the decision or any request for more information appears in your dashboard.

Open Register your business, choose “Have an unfinished registration?”, then sign in with the same Google account to continue from any device.

Registration is free with a basic plan, and paid plans add more features. See Plans & pricing.

Once online payments are enabled, commission applies only to the first booking of a new customer coming from the app. No commission on returning customers or your own booking link.

Use “Provider login” at the top of the site or go to provider.timeapp.systems/login with the email you registered. Two-factor authentication is required for business owners.

No. In line with healthcare practice regulations, health practitioners are listed in a neutral order and paid placement is not available.

In the app: “Continue with Google” on Android and “Sign in with Apple” on iPhone. The business dashboard uses Google. We never email sign-in codes and never ask for a password.

If something goes wrong, make sure you use the same account you signed up with, or contact [email protected].

Never. TIME does not email sign-in codes and will never ask for your Google or Apple password or authenticator code. Report suspicious messages to [email protected].

In the app: Account → Delete account. Or without the app from the Delete account page by signing in with the Google account linked to it (Apple accounts are deleted in the app).

The account is permanently deleted after a 30-day grace period; signing in during that period cancels the deletion.

You can edit most details in your account. To request a copy of your data or exercise your other rights, email [email protected] from your registered email; we reply within 30 days. See the Privacy Policy.

Only with the clinic you booked. We treat them as sensitive data: encrypted, no medical records or reason for visit stored, never used for marketing and never transferred outside the Kingdom.

Yes, the app and booking are free. You only pay the business for the service, at the venue or online if it asks for a deposit.

Once online payments are enabled: mada, Visa, Mastercard, Apple Pay and STC Pay through the licensed gateway Moyasar. Your card number never passes through TIME’s servers.

Some businesses ask for a deposit to confirm a booking. It is deducted from the final price, and the amount and cancellation/no-show policy are shown before you pay.

We start the refund as soon as it is due, to the original payment method. It usually appears within 5–14 business days depending on your bank. See the Cancellation & Refund Policy.

E-invoices for subscriptions and commissions are available in the dashboard under Finance, compliant with ZATCA requirements.