Delete from the app (fastest)
Open TIMESign in to the TIME app on your phone.
AccountTap the Account tab at the bottom.
Delete accountScroll down and tap “Delete account”.
ConfirmChoose a reason (optional) and confirm.
Request deletion on the web
No access to the app? Sign in with the Google account linked to your TIME account and confirm below. This is the same request as in the app. Accounts created with Sign in with Apple on iPhone are deleted from inside the app.
Step 1 of 2
Sign in with the Google account linked to your TIME account
To confirm you own the account, sign in with the Google account you use in the TIME app. We never email codes.
Preparing Google sign-in…
Created your account with “Sign in with Apple” on iPhone? Delete it inside the app: open TIME → Account → Delete account. (Web deletion currently supports Google accounts.)
What is deleted and what is kept
Deleted or anonymised
- Your name, email address, mobile number and password
- Family members you added and your favourites
- All sign-in sessions on every device (immediately)
- Marketing preferences and consents
- Your name on reviews (shown as “Deleted user”)
Kept (without identifying you where possible)
- Past bookings stay in the provider’s records, without your identity
- Payment records and tax invoices, for the legally required period
- Security and audit logs needed to prevent fraud
- Data needed for an open dispute or a lawful request, until it is closed
| Record | Retention after deletion | Why |
|---|---|---|
| Account data | Anonymised after the 30-day grace period | Your request |
| Financial records and invoices | 6–10 years | VAT regulations and Commercial Books Law |
| Security and audit logs | Up to 24 months | Fraud prevention and legal obligations |
| Booking history at providers | Kept by the provider without your identity | Provider’s business records |
The 30-day grace period
TodayRequest received; you are signed out everywhere.
Within 30 daysSigning in cancels the deletion. You can request a copy of your data.
After 30 daysYour account is permanently deleted and cannot be restored.
Upcoming bookings are not cancelled automatically. Cancel them from the app before deleting so providers are not left waiting.
Business owners and protected accounts
- Business owners: transfer ownership or contact [email protected] to close the business first, then delete your account.
- Accounts with two-factor authentication: delete from the app or dashboard after entering your authenticator code.
- Questions or a copy of your data: [email protected]. See also the Privacy Policy.